Eyewear Consultant I - Virginia Vision Associates

Keplr Vision; Arlington (VA); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Keplr Vision seeks an Eyewear Consultant I to ensure high-quality patient care while assisting with frame selections and lens options. You will educate patients on lenses, measure and fit eyewear, and help guide decisions based on medical needs and lifestyle preferences.

Training is provided for those new to optical work. Ideal candidates bring strong customer service skills, a professional demeanor, and a willingness to learn in a fast-paced setting focused on meeting patient expectations and

Qualifications

• Excellent customer service and presentation skills.
• 1+ years of experience in a customer-facing role.
• Willingness to learn and develop new skills.

Responsabilités

• Review prescriptions and orders based on medical charts.
• Educate patients on lens options and lifestyle needs.
• Provide honest feedback about frame aesthetics.
• Meet sales goals while addressing patient needs.
• Manage frame and contact-lens inventory for variety.
• Measure and fit eyeglasses; perform basic adjustments.
• Place orders with an understanding of insurance benefits.

Connaissances

Customer service

Communication

Sales ability

Time management

Attention to detail

Professional phone etiquette

Description du poste

Eyewear Consultant I

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences with a basic understanding of lens fundamentals.
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Measure and fit eyeglasses properly.
• Perform basic adjustments and repairs of eyewear.
• Place optical orders with a general understanding of insurance benefits

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Willingness to learn and develop new skills
• Flexible and adaptable
• Professional phone and office etiquette required
• Optical experience is preferred but not necessary-we will train the right person

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt