Eyewear Consultant I - 110

Keplr Vision; Connecticut; Hybrid; USD 32,000 - 48,000; Full time

Job summary

TotalVision in Uncasville, CT is seeking a customer-focused eyewear consultant to help patients select frames and lenses while delivering excellent service.

Optical experience is preferred but not required—we will train the right person. You will assist patients, manage inventory, and ensure accurate measurements and adjustments to improve patient satisfaction.

Qualifications

• Excellent customer service is essential.
• Strong communication and interpersonal skills.
• Willingness to learn about optical products and eyewear.

Responsibilities

• Review prescriptions and orders based on medical charts.
• Educate patients on lens options and lifestyle needs.
• Provide honest feedback on frame aesthetics.
• Meet sales goals and assist patients with their needs.
• Manage inventory of frames and contacts for variety.
• Measure and fit eyeglasses accurately.
• Perform basic adjustments and repairs of eyewear.
• Place optical orders with understanding of insurance benefits.

Skills

Customer service

Communication

Organizational skills

Multitasking

Coachable/open to feedback

Willingness to learn

Flexible/adaptable

Professional phone etiquette

Optical experience preferred

Job description

TotalVision - Uncasville, 1920 Norwich-New London Turnpike, Uncasville, Connecticut, United States of America

Job Description

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences with a basic understanding of lens fundamentals.
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Measure and fit eyeglasses properly.
• Perform basic adjustments and repairs of eyewear.
• Place optical orders with a general understanding of insurance benefits

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Willingness to learn and develop new skills
• Flexible and adaptable
• Professional phone and office etiquette required
• Optical experience is preferred but not necessary-we will train the right person

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

TotalVision - Uncasville, 1920 Norwich-New London Turnpike, Uncasville, Connecticut, United States of America