Optician - Eyewear Consultant

Midwest Eye Consultants; South Bend (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Vision benefits

401(k)

Paid time off

Paid holidays

Certification program

Job summary

Midwest Eye Consultants is seeking a friendly and detail‑oriented team member to support optical operations in a professional medical office in South Bend, IN. You will help patients select frames and lenses, process orders, verify insurance, and ensure smooth patient flow.

You will assist with fittings and adjustments, maintain inventory, and contribute to a positive, patient‑centred environment with vision benefits and career growth opportunities.

Qualifications

• Strong communication and patient‑first mindset.
• Experience in healthcare or retail environments is a plus.
• Proficiency with basic office tasks and attention to detail required.

Responsibilities

• Guide patients in selecting frames and lenses; explain options and benefits.
• Enter and manage spectacle orders and verify insurance co-pays.
• Monitor order status and notify patients when orders are ready or delayed.
• Assist with fittings, adjustments, and minor repairs of eyewear.
• Maintain inventory and visually appealing displays; support patient flow.

Skills

Communication

Customer service

Attention to detail

Administrative tasks

Teamwork

Education

High School or equivalent

Job description

• Guide patients in selecting frames and lenses that align with their prescription, lifestyle, and preferences
• Clearly explain doctor recommendations and lens options, including features and benefits
• Educate patients on proper eyewear care and usage

Order Processing and Follow-Up

• Accurately enter and manage spectacle orders
• Verify insurance eligibility and calculate patient co-pays
• Monitor order status to ensure timely delivery
• Notify patients when orders are ready and coordinate dispensing
• Conduct follow-up outreach to ensure patient satisfaction and successful adaptation

Adjustments and Troubleshooting

• Perform fittings, adjustments, and minor repairs
• Address and resolve patient concerns related to eyewear

Operations and Merchandising

• Maintain accurate inventory of frames, lenses, and optical supplies
• Create and maintain organized, visually appealing displays
• Support efficient patient flow and communicate delays when necessary

Team Support

• Collaborate with providers and team members to ensure a seamless patient experience
• Take on additional responsibilities as needed to support the practice

What We're Looking For

• Strong communication skills and a patient-first mindset
• A commitment to delivering excellent customer service
• Attention to detail and accuracy in administrative tasks
• Ability to build trust and long-term relationships with patients
• Interest in both healthcare and retail environments

What We Offer

• Competitive hourly pay based on experience
• Paid time off and paid holidays starting in your first year
• Vision benefits and 401(k)
• Company-paid certification program with opportunities for career growth and increased earnings
• A professional, team-oriented work environment

Work Environment and Physical Requirements

This role is based in a professional medical office setting and involves a mix of standing, walking, and hands-on tasks. The position requires strong visual attention to detail, manual dexterity, and the ability to lift light materials (generally up to 15 pounds).

Why Join Us

You play a key role in how patients see the world- literally and figuratively. From helping them feel confident in their eyewear to ensuring they receive the highest level of care, your work has a lasting impact every day.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.