Optician - Eyewear Consultant

Midwest-Eye-Consultants; South Bend (IN); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Vision benefits

401(k)

Paid time off

Paid holidays

Certification program

Career growth

Job summary

Midwest-Eye-Consultants is seeking a customer-focused optical assistant in a professional medical office setting in Indiana. You will guide patients in choosing frames and lenses, explain doctor recommendations, educate on eyewear care, and ensure accurate order entry and insurance verification.

You will monitor orders, communicate with patients about delivery, and conduct fittings, adjustments, and minor repairs while maintaining organized displays and supporting efficient patient flow.

Qualifications

• Strong communication skills and a patient-first mindset.
• Commitment to delivering excellent customer service.
• Attention to detail and accuracy in administrative tasks.

Responsibilities

• Guide patients in selecting frames and lenses that align with their prescription, lifestyle, and preferences.
• Clearly explain doctor recommendations and lens options, including features and benefits.
• Educate patients on proper eyewear care and usage.
• Accurately enter and manage spectacle orders.
• Verify insurance eligibility and calculate patient co-pays.
• Monitor order status to ensure timely delivery.
• Notify patients when orders are ready and coordinate dispensing.
• Conduct follow-up outreach to ensure patient satisfaction and successful adaptation.
• Perform fittings, adjustments, and minor repairs.
• Address and resolve patient concerns related to eyewear.
• Maintain accurate inventory of frames, lenses, and optical supplies.
• Create and maintain organized, visually appealing displays.
• Support efficient patient flow and communicate delays when necessary.
• Collaborate with providers and team members to ensure a seamless patient experience.
• Take on additional responsibilities as needed to support the practice.

Skills

Communication

Customer service

Attention to detail

Relationship building

Healthcare/retail interest

Education

High School or better

Job description

• Guide patients in selecting frames and lenses that align with their prescription, lifestyle, and preferences
• Clearly explain doctor recommendations and lens options, including features and benefits
• Educate patients on proper eyewear care and usage

Order Processing and Follow-Up

• Accurately enter and manage spectacle orders
• Verify insurance eligibility and calculate patient co-pays
• Monitor order status to ensure timely delivery
• Notify patients when orders are ready and coordinate dispensing
• Conduct follow-up outreach to ensure patient satisfaction and successful adaptation

Adjustments and Troubleshooting

• Perform fittings, adjustments, and minor repairs
• Address and resolve patient concerns related to eyewear

Operations and Merchandising

• Maintain accurate inventory of frames, lenses, and optical supplies
• Create and maintain organized, visually appealing displays
• Support efficient patient flow and communicate delays when necessary

Team Support

• Collaborate with providers and team members to ensure a seamless patient experience
• Take on additional responsibilities as needed to support the practice

What We're Looking For

• Strong communication skills and a patient-first mindset
• A commitment to delivering excellent customer service
• Attention to detail and accuracy in administrative tasks
• Ability to build trust and long-term relationships with patients
• Interest in both healthcare and retail environments

What We Offer

• Competitive hourly pay based on experience
• Paid time off and paid holidays starting in your first year
• Vision benefits and 401(k)
• Company-paid certification program with opportunities for career growth and increased earnings
• A professional, team-oriented work environment

Work Environment and Physical Requirements

This role is based in a professional medical office setting and involves a mix of standing, walking, and hands-on tasks. The position requires strong visual attention to detail, manual dexterity, and the ability to lift light materials (generally up to 15 pounds).

Why Join Us

You play a key role in how patients see the world- literally and figuratively. From helping them feel confident in their eyewear to ensuring they receive the highest level of care, your work has a lasting impact every day.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.