Optician I - 049

Yes! Communities, Inc.; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Yes! Communities, Inc. is seeking an Optician I to ensure patients receive the best quality of care at all times. You will review prescriptions, educate patients on lens options, and assist with frame choices to meet medical needs and lifestyle preferences.

Key duties include achieving sales goals, managing frame/inventory, coordinating with physicians, and performing eyewear adjustments. Strong customer service and professional phone etiquette are essential.

Qualifications

• Excellent customer service presence and personal presentation are critical.
• 1+ years of experience preferred; optical experience is a plus but not required.

Responsibilities

• Review physician prescriptions and orders based on medical charts.
• Educate patients on corrective lens options and help them choose based on medical needs and lifestyle.
• Provide feedback about frame aesthetics with honesty and compassion.
• Achieve sales goals and quotas while assisting patients' needs and preferences.
• Manage inventory of frames and contact lenses to ensure variety and satisfaction.
• Communicate with physicians about prescriptions and eye-related issues.
• Perform adjustments and repairs of eyewear.
• Place optical orders with understanding of insurance benefits.

Skills

Customer service

Organization

Multitasking

Coachable/open to feedback

Flexible

Phone etiquette

Job description

Optician I

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times.

Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have +1 years of experience and:

• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Flexible and adaptable
• Professional phone and office etiquette required
• Optical experience is preferred but not necessary-we will train the right person

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Opticians