Eyewear Consultant & Fitting Specialist

VSP Ventures; San Jose (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

VSP Vision is seeking a customer-focused eyewear associate in San Jose, CA. The role focuses on helping patients find eyewear that matches their prescription, lifestyle, and needs, while delivering high-quality care and service.

You will assist customers with frame and lens selections, take measurements, and ensure accurate pricing and timely delivery quotes. The position emphasizes strong communication and teamwork in a fast-paced environment.

Qualifications

• Customer service experience required.
• Able to document accurately in patient records.
• Competent with eyewear selection and fittings.

Responsibilities

• Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist.
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction.
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription.
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features.
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear.
• Ensure correct pricing and realistic delivery time quotes to patients.
• Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members.
• Clean and merchandise displays daily, always displaying effective merchandise.
• Assist with insurance billing and processing orders.
• Document all patient communication in patient records within practice software system.
• Work on special projects and perform other related duties as assigned or requested.

Skills

Customer service

Communication

Multi-tasking

Eye care knowledge

Sales skills

Education

High school diploma or GED

Tools

MS Office

Job description

VSP Vision is seeking a customer-focused eyewear associate in San Jose, CA. The role focuses on helping patients find eyewear that matches their prescription, lifestyle, and needs, while delivering high-quality care and service.

You will assist customers with frame and lens selections, take measurements, and ensure accurate pricing and timely delivery quotes. The position emphasizes strong communication and teamwork in a fast-paced environment.