Eyewear Sales Specialist — Customer Care with Commission

Optical Outlets; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Optical Outlets is seeking a customer-focused associate to assist patients, support the Doctor and Office Manager, and ensure seamless eyewear fitting and dispensing. You will greet customers, explain processes, and help select frames and lenses tailored to individual needs.

The role emphasizes strong verbal and written communication, multitasking in a busy setting, and collaboration with team members to maintain high patient satisfaction and accurate records.

Qualifications

• 1–2 years of experience in related field.
• Working knowledge of MS Office package.
• Ability to multitask in a fast-paced environment.
• Excellent verbal communication skills to prioritize multiple tasks and respond to inquiries.
• Excellent written communication skills to document customer situations clearly.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service.
• Greet customers and explain the process transparently.
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear.
• Solve visual problems or challenges for customers.
• Manage customer transactions at the time of purchase.
• Be a center of excellence for others, ensuring Right the First Time patient satisfaction.

Skills

Customer service

MS Office

Multitasking

Verbal communication

Written communication

Interpersonal skills

Problem solving

Education

High school diploma

Job description

Optical Outlets is seeking a customer-focused associate to assist patients, support the Doctor and Office Manager, and ensure seamless eyewear fitting and dispensing. You will greet customers, explain processes, and help select frames and lenses tailored to individual needs.

The role emphasizes strong verbal and written communication, multitasking in a busy setting, and collaboration with team members to maintain high patient satisfaction and accurate records.