EyeCare Store Leader & KPI Driver

LensCrafters; Jensen Beach (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

LensCrafters in Jensen Beach, FL is seeking a Store Manager to lead daily operations, drive customer experience, and optimize store KPIs by aligning with the Brand Story. You will coach the sales team, manage inventory, partner with the Doctor of Optometry, and ensure safety and compliance while delivering exceptional service to patients and customers.

This full-time role requires 4+ years of supervisory experience and a strong understanding of optical products, with a focus on achieving sales

Qualifications

• 4+ years management/supervisory experience.
• Comprehensive knowledge of operations and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company programs.
• Analyze reporting to improve store KPIs (e.g., NPS, sales to plan, customer count, labor, training saturation, exam growth).
• Attract and hire engaged team to ensure right people in the right place at the right time.
• Partner with the Doctor of Optometry to elevate customer and patient experience and drive store KPIs.
• Maintain operational, inventory, and visual standards to ensure best customer experience.

Skills

Management

Customer service

Coaching

Sales skills

Communication

Team building

Negotiation

Cash handling

Time management

Education

College degree or equivalent

Tools

Cash register systems

Job description

LensCrafters in Jensen Beach, FL is seeking a Store Manager to lead daily operations, drive customer experience, and optimize store KPIs by aligning with the Brand Story. You will coach the sales team, manage inventory, partner with the Doctor of Optometry, and ensure safety and compliance while delivering exceptional service to patients and customers.

This full-time role requires 4+ years of supervisory experience and a strong understanding of optical products, with a focus on achieving sales