Eye Care Store Leader: Elevate Service & Sales

EssilorLuxottica; Melbourne (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

LensCrafters in Melbourne, FL is seeking a Store Manager to lead daily operations, drive KPIs, and deliver an exceptional customer experience. You will coach staff, manage schedules, and collaborate with the Doctor of Optometry to optimize patient care.

The role requires 4+ years of leadership in retail or optics, knowledge of LC procedures, and strong communication and math skills. Competitive rewards and bonuses are offered.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandising.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Team leadership

Customer service

Sales skills

Communication

Negotiation

Time management

Education

High school diploma

College degree or equivalent

Tools

Cash register

Computers/Calculators

LC Dashboard

Job description

LensCrafters in Melbourne, FL is seeking a Store Manager to lead daily operations, drive KPIs, and deliver an exceptional customer experience. You will coach staff, manage schedules, and collaborate with the Doctor of Optometry to optimize patient care.

The role requires 4+ years of leadership in retail or optics, knowledge of LC procedures, and strong communication and math skills. Competitive rewards and bonuses are offered.