Eyecare Experience Technician (Front Desk)

nowoptics; New Bern (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Free eyeglasses

Life insurance

Disability coverage

Pet insurance

ID theft protection

Paid time off

Commission on sales

Job summary

Physicians Eyecare Group in New Bern, NC, is seeking a Doctor Technician to provide exceptional customer service at our on-site store. You will help transition patients from clinical services to retail, coordinating with PEG doctors to ensure a smooth, friendly experience for every patient.

With an associate degree or higher and 2+ years of customer service, you’ll greet patients, schedule appointments, answer questions, and assist with product information while maintaining HIPAA-compliant

Qualifications

• Associate degree or higher or enrolled in a comparable program.
• 2+ years of customer service experience with patients.
• Strong communication with diverse groups.
• Positive demeanor and customer-focused mindset.
• Flexibility to work varying hours.
• Interest in optical products preferred.

Responsibilities

• Deliver outstanding patient experience and support store goals.
• Greet patients, identify needs, and explain products.
• Answer inquiries and collect information for a smooth visit.
• Schedule and confirm appointments; assist with order status.
• Maintain HIPAA-compliant patient records.
• Support clinical-retail transition as directed.

Skills

Customer service

Communication skills

Multitasking

Tech-savvy

Education

Associate degree or higher

Job description

Physicians Eyecare Group in New Bern, NC, is seeking a Doctor Technician to provide exceptional customer service at our on-site store. You will help transition patients from clinical services to retail, coordinating with PEG doctors to ensure a smooth, friendly experience for every patient.

With an associate degree or higher and 2+ years of customer service, you’ll greet patients, schedule appointments, answer questions, and assist with product information while maintaining HIPAA-compliant