Eyecare Doctor Technician - Patient Experience Focus

Physicians Eyecare Group; Stockton, Northern (CA, KY); Hybrid; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Sales commission

Job summary

Physicians Eyecare Group in Stockton, CA is seeking a Doctor Technician to deliver outstanding patient service and support a smooth clinical-to-retail transition. You will assist PEG clinicians with pre-testing, refraction, contact lens care, and ensure clinical standards are met while maintaining patient records.

This role emphasizes teamwork, efficiency, and a positive patient experience, with responsibilities including greeting patients, scheduling, resolving concerns, and coordinating with

Qualifications

• 1+ year of experience delivering customer service to patients or customers.
• Ability to multitask, prioritize and adapt in a team environment.
• Excellent communication with diverse people.

Responsibilities

• Greet patients and customers as they enter the store and identify needs to facilitate sales.
• Collaborate with retail and clinical teams to deliver an outstanding patient experience.
• Schedule and confirm appointments; assist with complaint resolution and follow-ups.

Skills

Customer service

multitasking

Communication

Microsoft Suite 365

Education

Associate degree or higher

Tools

Microsoft Suite 365

Job description

Physicians Eyecare Group in Stockton, CA is seeking a Doctor Technician to deliver outstanding patient service and support a smooth clinical-to-retail transition. You will assist PEG clinicians with pre-testing, refraction, contact lens care, and ensure clinical standards are met while maintaining patient records.

This role emphasizes teamwork, efficiency, and a positive patient experience, with responsibilities including greeting patients, scheduling, resolving concerns, and coordinating with