EyeCare Experience Specialist

LensCrafters; Largo (FL); On-site; USD 28,000 - 37,000; Full time

Job summary

LensCrafters in Largo, FL is seeking an EyeCare Advisor to deliver the LensCrafters Experience and support eye care with front-line customer service. You will greet customers, explain tests and paperwork, assist with frame and lens selection, handle transactions, and maintain HIPAA-compliant records while upholding store standards.

You will be a key link between brand experience and clinical care, ensuring accurate prescriptions, smooth operations, and a welcoming shopping environment for every

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs.
• Shows patience and courtesy to indecisive or difficult customers.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy.
• Explains to customers “One Hour” processing and expected delivery times.
• Maintains visual displays in accordance with company guidelines.
• Maintains safe working environment for all associates/patients.

Skills

Customer service

Fashion trend knowledge

Communication

Problem solving

Cash register

Computers

Organization

Sales

Math

Merchandise knowledge

Education

High School diploma or equivalent

Tools

POS system

Cash register

Job description

LensCrafters in Largo, FL is seeking an EyeCare Advisor to deliver the LensCrafters Experience and support eye care with front-line customer service. You will greet customers, explain tests and paperwork, assist with frame and lens selection, handle transactions, and maintain HIPAA-compliant records while upholding store standards.

You will be a key link between brand experience and clinical care, ensuring accurate prescriptions, smooth operations, and a welcoming shopping environment for every