Eyecare Doctor Technician: Patient Experience Lead

Physicians Eyecare Group; Merced (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug coverage

Company paid life and short-term disability coverage

Free eyeglasses

Paid time off that increases with seniority

Professional development opportunities

Employee Assistance Program (EAP)

Job summary

Physicians Eyecare Group in Merced, California, is seeking a Doctor Technician to enhance the patient experience by providing outstanding customer service and supporting clinical operations. The successful candidate will have over a year of experience in customer service and be skilled in multitasking and effective communication. Additional perks include a flexible work environment, professional development opportunities, and comprehensive benefits such as medical and dental coverage.

Qualifications

• 1+ year of experience delivering outstanding customer service to patients and/or customers.
• Ability to multitask, prioritize and be flexible with changing business needs in a team environment.
• Skills to communicate effectively with a diverse group of people.
• Optical experience is a plus.

Responsibilities

• Provide outstanding customer service to all patients.
• Communicate effectively with the supervising physician regarding patient care.
• Support clinical care while ensuring proper patient clinical care.
• Assist with patient complaint resolution and ensure all patient expectations are met.
• Maintain patient records confidential and secure in accordance with HIPAA requirements.

Skills

Outstanding customer service

Multitasking

Effective communication

Flexibility

Knowledge of Microsoft Suite 365

Education

High School diploma or equivalent

Job description

Physicians Eyecare Group in Merced, California, is seeking a Doctor Technician to enhance the patient experience by providing outstanding customer service and supporting clinical operations. The successful candidate will have over a year of experience in customer service and be skilled in multitasking and effective communication. Additional perks include a flexible work environment, professional development opportunities, and comprehensive benefits such as medical and dental coverage.