Eye Exam Concierge & Optometric Technician

Warby Parker; Natick (MA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) plan

Free eyewear

Paid time off (Sick leave, Holidays)

Employee stock purchase plan

Job summary

Warby Parker is seeking an Optometric Technician in Natick, MA to work with eye doctors in a high-volume retail setting. You will assist with pre-testing, data collection, and patient training for contact lenses while ensuring smooth workflow and accurate record-keeping.

You'll collaborate closely with doctors, store teams, and patients, delivering excellent service and maintaining compliance with privacy policies. It’s a hands-on role in a fast-paced environment.

Qualifications

• 1+ years of experience in a medical environment supporting doctors
• Familiar with healthcare technology systems and equipment (EMR systems, retinal cameras)
• Completion of an Optometric Technician training program or CPOT certification

Responsibilities

• Act as the primary liaison between doctor and patient; establish rapport with eye exam patients
• Perform preliminary clinical data collection (autorefraction, visual acuity, eye pressure, pupil testing)
• Support in-person and video assisted eye exam appointments as available
• Deliver insertion/removal training for contact lenses and train team members as directed
• Assist with appointment confirmations, outreach, and follow-up to ensure seamless patient flow
• Maintain meticulous records of collected data and prepare reports for other medical professionals
• Ensure HIPAA compliance and privacy policies are followed
• Maintain organized exam rooms and replenish supplies; manage lens trials and equipment cleanliness
• Support retail sales team as directed by Store Leader

Skills

Customer service

Team player

Multitasking

Time management

Education

Optometric Technician training / CPOT certification

Tools

EMR systems

Retinal cameras

Exam room equipment

Job description

Warby Parker is seeking an Optometric Technician in Natick, MA to work with eye doctors in a high-volume retail setting. You will assist with pre-testing, data collection, and patient training for contact lenses while ensuring smooth workflow and accurate record-keeping.

You'll collaborate closely with doctors, store teams, and patients, delivering excellent service and maintaining compliance with privacy policies. It’s a hands-on role in a fast-paced environment.