Eye Care Technician: Front Desk & Lab Support

Stanton Optical; Evansville (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Life & short-term disability

2 free eyeglasses annually

Friends & Family discounts

Identity theft protection

Pet insurance

Career development & promotion

Job summary

Stanton Optical in Evansville, IN seeks a customer-focused associate to greet patients, answer questions, and facilitate sales while coordinating between retail and clinical teams. You will manage appointments, collect information, and help ensure a smooth patient experience with quality eyewear.

This role emphasizes communication, empathy, and teamwork in a fast-paced store environment, offering benefits and growth opportunities within a national optical retailer.

Qualifications

• Associate degree or higher or ongoing enrollment in a comparable program.
• At least 2 years of delivering outstanding customer service to patients or shoppers.
• Ability to communicate effectively with a diverse audience.

Responsibilities

• Greet patients and customers, identify needs, and facilitate sales and promotions.
• Foster partnership between retail and clinical teams and coordinate flow.
• Schedule appointments and enter patient information into the system.
• Assist with basic eye care services and perform simple lab tasks as needed.
• Resolve patient concerns and maintain brand standards in the store.

Skills

Active listening

Communication

Problem solving

Empathy

Team collaboration

Customer focus

Education

Associate degree or advanced certification

Enrolled in comparable program

Tools

CRM system

POS / sales software

Job description

Stanton Optical in Evansville, IN seeks a customer-focused associate to greet patients, answer questions, and facilitate sales while coordinating between retail and clinical teams. You will manage appointments, collect information, and help ensure a smooth patient experience with quality eyewear.

This role emphasizes communication, empathy, and teamwork in a fast-paced store environment, offering benefits and growth opportunities within a national optical retailer.