EyeCare Team Lead: Service & Lab Excellence

Luxottica; Machesney Park (IL); On-site; USD 25,000 - 41,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, seeks a Team Lead to deliver exceptional customer service and oversee key optical and lab processes. You will support sales, assist customers with selections, and help ensure eyewear meets standards. In-lab duties include edging, mounting, and maintaining equipment while upholding safety and quality.

Strong leadership and optical knowledge required. The role emphasizes teamwork, training, and adherence to merchandising and operational guidelines across

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience.
• Knowledge of optical theory and merchandise.
• Strong interpersonal and customer service skills.
• Basic math skills and sales aptitude.
• Experience with cash registers and computer systems.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Provide unsurpassed customer service in-store and in-lab settings.
• Assist customers with selections, provide recommendations, and support sales associates.
• Serve as a responsible alternate store key holder.
• In the lab, edge and mount lenses and ensure accuracy to prescription.
• Maintain safety and operating standards for lab tools and systems.
• Collaborate with team to enhance product knowledge and service quality.

Skills

Interpersonal skills

Sales skills

Problem solving

Cash handling

Leadership experience

Edging & mounting

Optical knowledge

Team training

Education

HS diploma/GED

State licensure or ABO certification (preferred)

Job description

LensCrafters, part of EssilorLuxottica, seeks a Team Lead to deliver exceptional customer service and oversee key optical and lab processes. You will support sales, assist customers with selections, and help ensure eyewear meets standards. In-lab duties include edging, mounting, and maintaining equipment while upholding safety and quality.

Strong leadership and optical knowledge required. The role emphasizes teamwork, training, and adherence to merchandising and operational guidelines across