EyeCare Store Leader | Drive Experience & KPIs

Luxottica; Fresno (CA); On-site; USD 70,000 - 116,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Store Manager in Fresno to lead operations, drive KPIs, and deliver an exceptional customer and patient experience. You will train staff, manage inventory, and collaborate with the Doctor of Optometry to elevate service quality.

The role requires 4+ years of management experience, strong communication, and deep knowledge of store operations and optical merchandise. This on-site position offers competitive pay and benefits.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills; Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs (e.g., NPS, % Sales to Plan, Customer Count, Labor).
• Attracts and hires a highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Guide the team to execute all operational, inventory, and visual tasks to standards flawlessly.
• Ensure all Company approved safety programs are implemented and maintained.

Skills

Team management

Customer service

Sales skills

Operations knowledge

Communication

Math skills

Education

High School diploma

College degree or equivalent

State licensure / ABO Certification

Tools

LC Dashboard

Job description

LensCrafters, part of EssilorLuxottica, is seeking a Store Manager in Fresno to lead operations, drive KPIs, and deliver an exceptional customer and patient experience. You will train staff, manage inventory, and collaborate with the Doctor of Optometry to elevate service quality.

The role requires 4+ years of management experience, strong communication, and deep knowledge of store operations and optical merchandise. This on-site position offers competitive pay and benefits.