Eye Care Store Manager: Lead, Coach & Elevate Experience

EssilorLuxottica; Manchester (NH); On-site; USD 52,000 - 76,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Store Manager in Manchester, NH to lead daily operations and deliver outstanding customer experiences. You will coach the team, manage KPIs, and ensure flawless execution of safety, inventory, and visual standards.

You will partner with the optometry team to uplift patient care, attract top talent, and drive sales while maintaining a welcoming store environment with a strong focus on service excellence.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills.
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
• Attracts and hirers highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Leadership

Communication

Sales skills

Time management

Negotiation

Team building

Optical knowledge

Math skills

Education

High School diploma or equivalent

College degree

ABO Certification

LensCrafters Final Inspector Certification

Tools

LC Dashboard

Cash Register

Computers

Job description

LensCrafters, part of EssilorLuxottica, is seeking a Store Manager in Manchester, NH to lead daily operations and deliver outstanding customer experiences. You will coach the team, manage KPIs, and ensure flawless execution of safety, inventory, and visual standards.

You will partner with the optometry team to uplift patient care, attract top talent, and drive sales while maintaining a welcoming store environment with a strong focus on service excellence.