Eye Care Practice Leader | Patient Experience & Operations

AEG Vision; Pennsylvania; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &

Job summary

Eye Health Consultants is seeking a Practice Manager to lead daily operations, drive patient-centered care, and manage a high-performing team on site. You will coordinate staffing, workflow, and service delivery while aligning with clinical leadership to ensure exceptional patient experiences.

The role emphasizes accountability, compassionate leadership, and developing people as the practice grows and adapts to evolving healthcare needs. Strong communication and coaching skills are essential.

Qualifications

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment required.
• Optical practice leadership experience preferred.
• Strong communication, coaching, observation, and follow-up skills.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.

Skills

Leadership experience

Healthcare leadership

Team coaching

Communication

Education

High school diploma or equivalent

Job description

Eye Health Consultants is seeking a Practice Manager to lead daily operations, drive patient-centered care, and manage a high-performing team on site. You will coordinate staffing, workflow, and service delivery while aligning with clinical leadership to ensure exceptional patient experiences.

The role emphasizes accountability, compassionate leadership, and developing people as the practice grows and adapts to evolving healthcare needs. Strong communication and coaching skills are essential.