Eye Care Practice Leader: Team coach & Operations Lead

AEG Vision; Palatine (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &

LTD benefits

Employee vision discount program

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG Vision is seeking a Practice Manager to lead daily operations, optimize patient flow, and drive service excellence across the on-site team. You will partner with the Optometrist and district leaders to align staffing, training, and performance with patient care standards and business goals.

Minimum 3+ years in optical/healthcare leadership; high school diploma required; eyecare leadership and optical certifications preferred.

Qualifications

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• High school diploma or equivalent.
• Eyecare or optical practice leadership experience preferred.
• Optical certification preferred.
• Strong communication, coaching, observation, and follow-up skills.
• Ability to analyze reports, trends, business gaps, patient feedback, and performance data.
• Ability to connect business results to team behaviors, patient care, and operational execution.
• Ability to learn software quickly and support evolving practice technology.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.

Skills

Leadership

Team management

Communication

Coaching

Analytics

Operations

Education

High school diploma

Job description

AEG Vision is seeking a Practice Manager to lead daily operations, optimize patient flow, and drive service excellence across the on-site team. You will partner with the Optometrist and district leaders to align staffing, training, and performance with patient care standards and business goals.

Minimum 3+ years in optical/healthcare leadership; high school diploma required; eyecare leadership and optical certifications preferred.