Eye Care Practice Manager: Lead Teams & Patient Experience

AEG Vision; Chesapeake (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, LT

Employee vision discount program

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG Vision is seeking a Practice Manager to lead daily operations, manage patient flow, and develop a high-performing team. You will align staff on priorities, support the Optometrist, and drive service excellence across the practice.

The role emphasizes coaching, accountability, and continuous improvement in a fast-paced clinical setting. A focus on analytics, systems, and AI-enabled tools is expected as part of daily practice evolution.

Qualifications

• Minimum 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• High school diploma or equivalent.
• Business, hospitality, healthcare, optical, or management education preferred; equivalent experience may be considered.
• Eyecare or optical practice leadership experience preferred.
• Optician certification preferred.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.
• Communicate key business priorities to the practice team in a way that connects results to behavior, patient care, and operational execution.
• Learn and adapt quickly to practice systems, reporting tools, patient care technology, operational software, and evolving digital workflows.
• Support team adoption of current and future systems, software updates, workflow changes, and AI-enabled tools as they are introduced into the practice environment.

Skills

Leadership experience

Communication

Coaching

Observation

Follow-up

Strategic thinking

Team development

Analytical mindset

Adaptability

Education

High school diploma or equivalent

Management education preferred

Job description

AEG Vision is seeking a Practice Manager to lead daily operations, manage patient flow, and develop a high-performing team. You will align staff on priorities, support the Optometrist, and drive service excellence across the practice.

The role emphasizes coaching, accountability, and continuous improvement in a fast-paced clinical setting. A focus on analytics, systems, and AI-enabled tools is expected as part of daily practice evolution.