Eye Care Practice Leader: Inspire Teams & Elevate Care

Socket.dev; Hopkinton (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, & 

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG is seeking a Licensed Practice Manager to lead a busy on-site team, deliver exceptional patient care, and drive meaningful business results. You will shape staff development, coordinate exam flow with the Optometrist, and ensure alignment with performance goals and service standards.

The role requires guiding teams through evolving systems, technology updates, and AI-enabled tools, while maintaining accountability and compassion in a fast-paced environment.

Qualifications

• Minimum 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• High school diploma or equivalent.
• State Licensure.
• Optical dispensing experience.
• Optician certification preferred.
• Ability to lead, coach, develop, and hold team members accountable.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.
• Communicate key business priorities to the practice team in a way that connects results to behavior, patient care, and operational execution.

Skills

Leadership

Communication

Coaching

Team development

Operational leadership

Strategic thinking

Adaptability

Education

High school diploma or equivalent

State Licensure

Optician certification (preferred)

Job description

AEG is seeking a Licensed Practice Manager to lead a busy on-site team, deliver exceptional patient care, and drive meaningful business results. You will shape staff development, coordinate exam flow with the Optometrist, and ensure alignment with performance goals and service standards.

The role requires guiding teams through evolving systems, technology updates, and AI-enabled tools, while maintaining accountability and compassion in a fast-paced environment.