Eye Care Practice Leader & Team Growth Coach

Redmond Ridge Eye Care; Redmond (WA); On-site; USD 65,000 - 111,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, 和

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG Vision in Redmond, WA is seeking a Practice Manager to inspire and develop the entire team, deliver exceptional patient care, and drive meaningful business results on-site. You will create a supportive environment where people feel seen, challenged, and celebrated, with accountability and compassion as core values guiding performance and growth.

The role partners with the Optometrist and Field Leadership to align clinical service, drive practice growth, and manage operational priorities in a

Qualifications

• Minimum 3+ years of leadership in optical/healthcare/service.
• High school diploma or equivalent.
• Eyecare/optical leadership experience preferred.
• Ability to learn practice software quickly.
• Strong communication, coaching and follow-up skills.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.
• Communicate key business priorities to the practice team in a way that connects results to behavior, patient care, and operational execution.
• Use reports, observations, and trend data to identify opportunities across patient access, optical service, staffing, payroll, patient experience, and operational efficiency.
• Learn and adapt quickly to practice systems, reporting tools, patient care technology, operational software, and evolving digital workflows.
• Support team adoption of current and future systems, software updates, workflow changes, and AI-enabled tools as they are introduced into the practice environment.
• Ensure operational accuracy across systems, patient transactions, benefit-related workflows, documentation, orders, reporting, communication, and service follow-through.
• Support company policies, compliance expectations, asset protection, loss prevention, confidentiality, and operational standards.
• Share best practices and support company initiatives that improve practice performance, patient care, team development, and operational consistency.
• Performs other duties as needed and as assigned by field leader.

Skills

Leadership

Communication

Coaching

Team development

Strategic thinking

Adaptability

Software learning

Education

High school diploma

Management education

Tools

Practice management software

Job description

AEG Vision in Redmond, WA is seeking a Practice Manager to inspire and develop the entire team, deliver exceptional patient care, and drive meaningful business results on-site. You will create a supportive environment where people feel seen, challenged, and celebrated, with accountability and compassion as core values guiding performance and growth.

The role partners with the Optometrist and Field Leadership to align clinical service, drive practice growth, and manage operational priorities in a