Eye Care Patient Experience Specialist

Ascend Vision; Oklahoma City (OK); On-site; USD 30,000 - 36,000; Full time

Job summary

Ascend Vision in Oklahoma City is seeking a Patient Services Specialist to create a positive patient experience by greeting and checking in patients, verifying demographics, and capturing insurance cards, while collecting co-pays and registering patients.

You will collaborate with clinicians, protect patient confidentiality, schedule appointments, and provide courteous, accurate information to patients and referrals.

Qualifications

• High School diploma or equivalent is required.
• Certified Patient Services Specialist preferred.

Responsibilities

• Greet and check in patients, verify demographics, and obtain signatures on patient consents.
• Capture insurance cards and verify authorization accuracy.
• Collect co-pays and past due balances; balance end of day deposits.
• Schedule and coordinate patient appointments; send reminders as needed.
• Maintain patient confidentiality and secure handling of patient information.
• Assist clinicians and front desk staff with daily office workflows.
• Communicate clearly with patients, providers, and referral sources.
• Update records and respond to patient inquiries with accuracy and courtesy.

Skills

Customer service

Verbal communication

Written communication

MS Office

Interpersonal skills

Education

High School diploma or equivalent

Certified Patient Services Specialist

Tools

Microsoft Office

Job description

Ascend Vision in Oklahoma City is seeking a Patient Services Specialist to create a positive patient experience by greeting and checking in patients, verifying demographics, and capturing insurance cards, while collecting co-pays and registering patients.

You will collaborate with clinicians, protect patient confidentiality, schedule appointments, and provide courteous, accurate information to patients and referrals.