Eye Care Front Desk Specialist | Patient Experience

EVP Eyecare; Aurora (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision discounts

Educational reimbursements

401(k) with match

Life insurance

Disability insurance

Employee assistance program

Paid holidays

Uniform allowance

Job summary

ICON Eyecare is seeking a full-time Front Desk Receptionist to warmly greet patients, answer phones, and schedule appointments at our Aurora clinic. Training will be provided, and you will play a key role in delivering excellent patient experiences.

You will discuss procedures, fees, and financing options, assist with check-in/check-out, and handle payments and deposits with accuracy. A caring, professional demeanor is essential for success in this role.

Qualifications

• Two years of patient/customer care experience or equivalent.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Excellent oral and written communication skills.
• Exceptional customer relationship skills.

Responsibilities

• Greet patients as they arrive at the office in a friendly and professional manner.
• Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
• Answer general patient questions about procedures and understand where to refer questions beyond your scope.
• Quote and discuss surgical fees, service fees, co-pays, payment policies, and financing options with patients.

Skills

Patient care

Microsoft Office

Excel

Word

PowerPoint

Communication skills

Customer relations

Job description

ICON Eyecare is seeking a full-time Front Desk Receptionist to warmly greet patients, answer phones, and schedule appointments at our Aurora clinic. Training will be provided, and you will play a key role in delivering excellent patient experiences.

You will discuss procedures, fees, and financing options, assist with check-in/check-out, and handle payments and deposits with accuracy. A caring, professional demeanor is essential for success in this role.