Vision Care Concierge - Optometry Front Desk

Rosin Eyecare; Charlotte (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Bonus plan

Employee discounts

Job summary

EssilorLuxottica's Triangle Visions Optometry in Charlotte is seeking a full-time front desk administrator to coordinate daily operations and ensure an exceptional patient experience.

You will greet patients, answer calls, schedule visits, and support the office with billing, insurance verification, and HIPAA confidentiality.

The role offers a values-driven team, opportunities for development, and a comprehensive total rewards package.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of strong customer service experience.
• Excellent communication and listening skills.
• Strong problem solving and organizational abilities.

Responsibilities

• Greet patients and manage phone calls in a friendly, timely manner.
• Schedule appointments and coordinate daily operations.
• Maintain confidentiality per HIPAA and manage patient records.
• Process payments and assist with basic insurance questions.
• Support the Practice Manager with office tasks and inventory.

Skills

Customer service

Communication

Problem solving

Organization

Teamwork

Education

High School diploma or equivalent

Tools

Point-of-sale system

Patient record systems

Office software

Job description

EssilorLuxottica's Triangle Visions Optometry in Charlotte is seeking a full-time front desk administrator to coordinate daily operations and ensure an exceptional patient experience.

You will greet patients, answer calls, schedule visits, and support the office with billing, insurance verification, and HIPAA confidentiality.

The role offers a values-driven team, opportunities for development, and a comprehensive total rewards package.