Eye Care Front Desk & Tech – Part-Time

VSP Vision; Sarasota (FL); On-site; USD 21,000 - 22,000; Part time

Job summary

VSP Vision in Sarasota, FL seeks a part-time Customer Service Associate to assist patients of Optical Outlets and support the Doctor and Office Manager to maintain excellent patient flow.

Responsibilities include greeting customers, explaining exam pricing, checking in and pretesting patients, verifying insurance, answering phones, and assisting with dispensing eyewear. The role emphasizes Right the First Time and precise, caring service.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document patient visits.
• Excellent interpersonal and rapport-building skills.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process and exam pricing in a transparent way
• Check-in and pretest patients in an efficient and accurate manner
• Ensure insurance is properly verified prior to Doctor encounter
• Answer phones properly and in a timely manner
• Assist in other areas of the office as necessary, including dispensing eyewear
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
• Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
• Inform Office Manager of any office problems noted by staff, doctors, or patients
• Perform all tasks assigned by Office Manager

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multitasking

Listening skills

Attention to detail

Tools

MS Office

Job description

VSP Vision in Sarasota, FL seeks a part-time Customer Service Associate to assist patients of Optical Outlets and support the Doctor and Office Manager to maintain excellent patient flow.

Responsibilities include greeting customers, explaining exam pricing, checking in and pretesting patients, verifying insurance, answering phones, and assisting with dispensing eyewear. The role emphasizes Right the First Time and precise, caring service.