Eye Care Doctor Technician — Patient Experience Champion

Career Opportunities At Physicians Eyecare Group; Lodi (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug coverage

Life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Employee Assistance Program (EAP)

Job summary

Physicians Eyecare Group is seeking a motivated team member to deliver outstanding patient service at our California store. You will greet customers, promote products, process inquiries, and help coordinate between clinical and retail teams to ensure a smooth patient journey.

The role emphasizes effective communication, teamwork, and flexible scheduling to meet business needs; some positions include benefits and pathways for professional development.

Qualifications

• 1 year of experience delivering outstanding customer service to patients or customers.
• Ability to multitask, prioritize and adapt in a dynamic store environment.
• Strong communication skills with diverse customer base.
• Associates degree or higher or current study in a related program.

Responsibilities

• Greet patients and customers as they enter the store and promote products and services.
• Answer inquiries and collect information to facilitate sales.
• Foster collaboration between retail and clinical teams to enhance the patient experience.
• Schedule and confirm appointments and assist management with issue resolution.
• Maintain brand standards and perform light housekeeping as needed.

Skills

Customer service

Multitasking

Communication

Schedule flexibility

Microsoft Suite

Education

Associates degree or advanced certification

Tools

Microsoft Suite 365

Job description

Physicians Eyecare Group is seeking a motivated team member to deliver outstanding patient service at our California store. You will greet customers, promote products, process inquiries, and help coordinate between clinical and retail teams to ensure a smooth patient journey.

The role emphasizes effective communication, teamwork, and flexible scheduling to meet business needs; some positions include benefits and pathways for professional development.