Patient-First Eye Care Technician

Career Opportunities At Physicians Eyecare Group; Escondido (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision/Prescription drug coverage

Life and disability insurance

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Job summary

Physicians Eyecare Group seeks a Doctor Technician to deliver outstanding customer service and support the patient journey in-store. The role bridges clinical and retail teams to ensure a smooth patient experience from entry to service completion.

The ideal candidate has at least 1 year of customer-facing experience, strong communication skills, and willingness to adapt to shifting schedules. Benefits include comprehensive coverage and growth opportunities within our optometry settings.

Qualifications

• 1 year of experience delivering outstanding customer service to patients or customers.
• Ability to multitask and adapt to changing business needs in a team setting.
• Strong communication skills with a diverse group of people.
• Associates degree or higher, or current enrollment in a comparable program.
• Willingness to be flexible with scheduling and hours.

Responsibilities

• Greet patients and customers as they enter the store and identify needs.
• Answer inquiries and gather information to facilitate sales.
• Foster a strong partnership between retail and professional services.
• Schedule and confirm appointments.
• Assist management with patient issue resolution and order status updates.
• Maintain brand standards and basic housekeeping.

Skills

Customer service

Multitasking

Communication

Schedule flexibility

Microsoft Suite 365

Education

Associates degree or advanced certification

Tools

Microsoft Office 365

Job description

Physicians Eyecare Group seeks a Doctor Technician to deliver outstanding customer service and support the patient journey in-store. The role bridges clinical and retail teams to ensure a smooth patient experience from entry to service completion.

The ideal candidate has at least 1 year of customer-facing experience, strong communication skills, and willingness to adapt to shifting schedules. Benefits include comprehensive coverage and growth opportunities within our optometry settings.