Eye Care Concierge & Sales Associate

nowoptics; DeSoto (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug coverage

Life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Job summary

Stanton Optical is seeking an energetic Doctor’s Technician to provide outstanding customer service at the on-site store, facilitate sales, and bridge the clinical services and retail teams. You will greet patients, schedule appointments, perform basic tests, and help ensure timely delivery of eyeglasses.

The role emphasizes teamwork, strong communication, and a patient‑centered approach with opportunities for professional development and competitive compensation.

Qualifications

• Associate degree or advanced certification beyond high school diploma, or currently enrolled in a comparable program.
• 2+ years of customer service experience with patients/customers.
• Strong communication with diverse groups; active listening and empathy.
• Proactive problem-solving and multitasking in a team setting.
• Ability to maintain positive demeanor and drive for results.

Responsibilities

• Greet patients/customers and identify needs to create a memorable experience while promoting products/services.
• Foster collaboration between retail and clinical services teams.
• Schedule appointments, input patient history, and perform basic pre-test procedures.
• Assist management with issue resolution and keep patients informed on status of orders.
• Ensure brand standards in-store and assist with lens edging and delivery timelines.
• Monitor lab output and notify management of equipment or order issues.
• Maintain timely delivery commitments to patients.

Job description

Stanton Optical is seeking an energetic Doctor’s Technician to provide outstanding customer service at the on-site store, facilitate sales, and bridge the clinical services and retail teams. You will greet patients, schedule appointments, perform basic tests, and help ensure timely delivery of eyeglasses.

The role emphasizes teamwork, strong communication, and a patient‑centered approach with opportunities for professional development and competitive compensation.