Eye Care Experience Concierge

nowoptics; Knoxville (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug coverage

Life and short-term disability

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee recognition programs

EAP

2 free eyeglasses per year

Friends and Family discounts

Sales commission

Job summary

Stanton Optical is seeking a Doctor’s Technician for our on-site store location. You will greet patients, identify needs, facilitate sales and support the seamless handoff between clinical and retail teams.

You will use patient history, run basic tests, and help maintain brand standards while delivering outstanding customer service and achieving sales goals. Join a dynamic, growth-oriented optical retailer with strong benefits.

Qualifications

• Associate degree or higher or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, building rapport, and empathizing with patients.
• Proactive problem solving to address patient concerns.
• Collaborative spirit and cordial relationships with team and patients.
• Results-driven with ability to multitask and adapt to changing needs.
• Genuine passion for customer satisfaction and positive demeanor.

Responsibilities

• Greet patients and customers, identify needs and promote products/services; gather information to facilitate sales.
• Foster a strong partnership between retail and professional services.
• Schedule appointments, input patient history, perform pre-tests and basic exams.

Skills

Customer service

Sales

Communication

Active listening

Education

Associate degree or higher

Tools

Noncontact tonometry

Auto refractor

Visual acuity testing

Job description

Stanton Optical is seeking a Doctor’s Technician for our on-site store location. You will greet patients, identify needs, facilitate sales and support the seamless handoff between clinical and retail teams.

You will use patient history, run basic tests, and help maintain brand standards while delivering outstanding customer service and achieving sales goals. Join a dynamic, growth-oriented optical retailer with strong benefits.