Eye Care Concierge & Lab Support

nowoptics; Lincoln (NE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Coverage

Eye glasses provided

Life and disability insurance

Employee discounts

Job summary

Now Optics, doing business as Stanton Optical, is hiring for a Store Technician role focused on delivering outstanding customer service and facilitating a seamless flow between clinical services and retail teams. You will greet patients, assist with eye-care products, and help schedule appointments while supporting sales and brand standards.

The position emphasizes collaboration, proactive problem solving, accuracy, and a positive demeanor in a fast-paced retail environment.

Qualifications

• Associate degree or advanced certification beyond high school is preferred or you may be currently enrolled in a comparable program.

Responsibilities

• Greet patients and customers as they enter the store and identify needs to ensure a smooth, memorable experience while promoting products and services.
• Foster a strong partnership between retail and professional services teams.
• Schedule and confirm appointments, capture patient history, perform pre-tests and basic vision screenings as required.
• Assist management with patient issue resolution and keep stakeholders informed on status of orders.

Skills

Customer service

Communication

Active listening

Problem solving

Team collaboration

Multitasking

Results driven

Positive demeanor

Education

Associate degree or higher

Job description

Now Optics, doing business as Stanton Optical, is hiring for a Store Technician role focused on delivering outstanding customer service and facilitating a seamless flow between clinical services and retail teams. You will greet patients, assist with eye-care products, and help schedule appointments while supporting sales and brand standards.

The position emphasizes collaboration, proactive problem solving, accuracy, and a positive demeanor in a fast-paced retail environment.