Eye Care Clinical Lead & Training Manager

Now Optics; Salinas (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Now Optics is seeking a Clinical Services Manager to supervise the store team and support the Brand Manager in achieving clinical goals under the Clinical Operations Department. You will often serve as the Manager on Duty to drive store performance and customer experience.

You will oversee training, ensure adherence to PEG clinical standards, and maintain accurate HIPAA‑compliant patient records while supporting both clinical and sales targets.

Qualifications

• At least 1 year of retail management experience or experience in a clinical leadership role.
• An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• Strong communication skills and ability to work in a fast‑paced, team environment.
• Passion for exceptional customer/patient care and a willingness to mentor and train others.
• Flexibility to adapt to changing business and schedule requirements.
• Knowledge of MS Word, Google Docs, and other basic office tools.
• Optical or clinical experience preferred, but not required.

Responsibilities

• Greet patients, identify needs and explain products and services.
• Drive sales to meet revenue goals while delivering outstanding service.
• Resolve customer issues and train the team on troubleshooting.
• Supervise Doctor Technicians on diagnostic testing, local mode and digital refraction.
• Ensure training guidelines and clinical standards are followed.
• Maintain accurate patient records with HIPAA confidentiality.
• Maintain store brand standards and perform basic housekeeping.
• Coach Doctor Technicians and cross‑trained staff on contact lens procedures.
• Oversee contact lens orders and diagnostic lens inventory weekly.

Skills

Retail management

Communication skills

Team environment

Mentor/train others

Flexibility

Education

Associate's degree or advanced certification

Tools

MS Word

Google Docs

Job description

Now Optics is seeking a Clinical Services Manager to supervise the store team and support the Brand Manager in achieving clinical goals under the Clinical Operations Department. You will often serve as the Manager on Duty to drive store performance and customer experience.

You will oversee training, ensure adherence to PEG clinical standards, and maintain accurate HIPAA‑compliant patient records while supporting both clinical and sales targets.