Eye Care Clinical Services Leader

Now Optics; Saginaw (MI); On-site; USD 55,000 - 80,000; Full time

Job summary

Stanton Optical in Michigan seeks a Clinical Services Manager to supervise the store team, drive clinical goals, and support the Clinical Operations Department. You will help the team meet store objectives and act as Manager on Duty when needed.

The role emphasizes training Doctor Technicians, maintaining patient records with HIPAA compliance, and upholding PEG clinical standards while ensuring high-quality patient care.

Qualifications

• Minimum 1 year of retail management experience or clinical leadership.
• Associate degree or higher or enrollment in related program.
• Strong communication and teamwork in a fast-paced environment.
• Passion for patient care and willingness to mentor others.
• Flexible to changing schedules and business needs.
• Proficient with MS Word, Google Docs and basic office tools.

Responsibilities

• Greet patients and identify needs to provide information on products and services.
• Drive store revenue while delivering outstanding customer service.
• Resolve issues and train staff on troubleshooting techniques.
• Supervise Doctor Technicians on diagnostics and contact lens care.
• Ensure training guidelines and clinical standards are followed per PEG.
• Maintain accurate patient records with HIPAA confidentiality.
• Oversee inventory and proper protocols for contact lenses.

Skills

Retail management

Team leadership

Communication

Mentoring

Flexibility

Education

Associate degree or higher

Currently enrolled in related program

Tools

MS Word

Google Docs

Office basics

Job description

Stanton Optical in Michigan seeks a Clinical Services Manager to supervise the store team, drive clinical goals, and support the Clinical Operations Department. You will help the team meet store objectives and act as Manager on Duty when needed.

The role emphasizes training Doctor Technicians, maintaining patient records with HIPAA compliance, and upholding PEG clinical standards while ensuring high-quality patient care.