On-Call Extreme Weather Shelter Attendant

Volunteers Of America Western Washington; Everett (WA); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

Vacation time

Sick time

Holidays: 9 paid + 2 floating

Medical/Dental/Vision

HSA

FSA medical & dependent care

Employee Assistance

403(b) Retirement Plan matching

Professional Development opportunities

Job summary

Volunteers Of America Western Washington is seeking on-call shelter staff to respond to activation notices and manage overnight shelter operations in Everett, WA. You will set up, run, and close shelters, support guest check-in and safety, and document activities with confidentiality.

The role requires strong communication, de-escalation, and problem-solving skills, with a commitment to serving individuals facing homelessness and related challenges.

Qualifications

• Strong communication, interpersonal, problem-solving, conflict-resolution, and de-escalation skills.
• Commitment to serving people experiencing homelessness and related needs.
• Ability to maintain professional boundaries and stay awake during overnight shifts.

Responsibilities

• Respond to shelter activation notices and report to the assigned location as scheduled.
• Set up, operate, clean, and close the shelter according to procedures for the activation.
• Prepare and maintain guest check-in, sleeping or cooling, food-service, supply, and safety areas.
• Greet, check in, and orient guests to shelter expectations, services, schedules, safety procedures, and departure requirements.
• Complete required guest, shift, and incident documentation accurately, promptly, and confidentially.
• Distribute approved supplies and assist with food and beverage setup, service, storage, and cleanup.
• Remain awake and alert while monitoring shelter activities, guest areas, entrances, exits, restrooms, and shared spaces.
• Maintain a safe, welcoming, and professional environment that supports guest dignity, privacy, and access to services.
• Identify and respond to medical, behavioral, environmental, and safety concerns using de-escalation, emergency procedures, and appropriate outside resources.
• Maintain guest and program confidentiality.
• Provide direction to volunteers and work cooperatively with staff, partners, host-site representatives, emergency responders, and community members.
• Communicate important operational and safety information during shift changes and promptly report incidents, hazards, damage, maintenance concerns, and supply needs.

Skills

Communication skills

Interpersonal skills

Problem-solving

Conflict resolution

De-escalation

Tools

Microsoft Word

Excel

Email

Web portals

Job description

Volunteers Of America Western Washington is seeking on-call shelter staff to respond to activation notices and manage overnight shelter operations in Everett, WA. You will set up, run, and close shelters, support guest check-in and safety, and document activities with confidentiality.

The role requires strong communication, de-escalation, and problem-solving skills, with a commitment to serving individuals facing homelessness and related challenges.