Extended Stay America Fort Worth - City View - Front Desk Agent

Aimbridge Hospitality; Fort Worth (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Extended Stay America - Fort Worth - City View is seeking a Front Desk Agent to deliver warm hospitality, manage reservations, and ensure a seamless arrival and departure experience for guests.

You will support front desk operations, handle guest inquiries, and coordinate with team members to maintain a welcoming, efficient environment in a busy hotel setting.

Qualifications

• Greet guests and provide outstanding service to ensure a memorable stay.
• Communicate clearly with guests and team to keep operations smooth.
• Think quickly to resolve issues and turn challenges into positive outcomes.
• Manage reservations, check-ins, check-outs, and billing efficiently.

Responsibilities

• Handle guest reservations, check-ins and check-outs.
• Manage billing details accurately.
• Maintain organized front desk operations.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Hotel software familiarity

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across - clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Extended Stay America - Fort Worth - City View offers a practical, residential-style workplace designed for guests staying several nights or longer. Conveniently located off I-20, the hotel provides easy access to major Fort Worth attractions such as the Fort Worth Zoo, the Fort Worth Botanic Garden, the Modern Art Museum of Fort Worth, and the Fort Worth Water Gardens. Team members support spacious suites with full kitchens, complimentary Wi-Fi, grab-and-go breakfast, on-site laundry, and pet-friendly accommodations. It's a dependable, welcoming environment for staff who enjoy providing consistent, home-like hospitality in a growing metro area.