Express Service Concierge — Fast, Friendly Auto Care

Subaru Santa Monica; Santa Monica (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid time off and holidays

Employee vehicle discounts

Job summary

Subaru of Santa Monica is seeking an Express Service Advisor to greet guests, document vehicle needs, and communicate service findings clearly. This fast-paced role focuses on efficiency, accuracy, and exceptional guest experiences in a high-volume express lane.

The ideal candidate has guest-facing experience in automotive or service industries, strong communication, and the ability to learn service processes quickly. A clean driving record and valid license are required.

Qualifications

• Guest-facing experience in automotive service, hospitality, retail, or customer service.
• Clear, efficient communicator for busy express lane.
• Organized and accurate under pace in service documentation.
• Comfortable with DMS platforms; Reynolds & Reynolds or CDK is a plus.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet guests in the express lane and manage their service visit from write-up through vehicle return.
• Accurately document guest concerns, vehicle information, and requested services on repair orders.
• Communicate multi-point inspection findings clearly and honestly with guests.
• Coordinate with express technicians to monitor progress and manage queue flow.
• Set and meet realistic time expectations with guests and notify delays proactively.
• Process payments accurately and ensure guests understand the work performed.
• Maintain records in the DMS and uphold documentation standards.

Skills

Guest-facing communication

Fast-paced environment

Time management

Team collaboration

Tools

DMS Reynolds & Reynolds

DMS CDK

Job description

Subaru of Santa Monica is seeking an Express Service Advisor to greet guests, document vehicle needs, and communicate service findings clearly. This fast-paced role focuses on efficiency, accuracy, and exceptional guest experiences in a high-volume express lane.

The ideal candidate has guest-facing experience in automotive or service industries, strong communication, and the ability to learn service processes quickly. A clean driving record and valid license are required.