Automotive Express Service Advisor - Subaru

JoinGermain; Columbus (OH); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Weekly Pay

Paid Time Off

Life Insurance

Short- & Long-Term Disability

Employee Discounts

State-of-the-art tools

Job summary

Germain Subaru in Columbus, OH seeks an Express Service Advisor to run the express lane—oil changes, tire rotations, and routine maintenance—keeping cars moving with speed and accuracy while delivering a great customer experience.

You will greet customers, write up maintenance, review multi-point inspections, and explain recommended services. This role offers a fast-paced environment with competitive pay and benefits.

Qualifications

• Prior experience as a service advisor or in a fast-paced customer service role (automotive experience preferred)
• Comfortable multitasking and moving several repair orders at once
• Basic understanding of routine vehicle maintenance
• Strong communication skills to build trust with on-site customers
• Professional appearance and strong work ethic

Responsibilities

• Greet express-lane customers quickly and set clear wait-time expectations
• Write up routine maintenance and quick-turn repair orders efficiently
• Walk customers through multi-point inspection findings and recommend needed maintenance
• Keep cars moving through the express bay and flag delays early
• Communicate if a vehicle should be routed to the main shop for larger repairs
• Build trust through clear, honest communication even when something can wait

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Job description

Automotive Express Service Advisor - Subaru

#1350

Job Description

Express Service Advisor - Germain Subaru

Fast Lane, Fast Pace | High Volume | Customer-Focused

Are you organized, energetic, and great under pressure? Do you like keeping things moving while still making customers feel taken care of?

At Germain Subaru, we're looking for an Express Service Advisor to run our quick-service lane - oil changes, tire rotations, multi-point inspections, and routine maintenance - with speed, accuracy, and a great customer experience every time.

What You'll Do

• Greet express-lane customers quickly and set clear expectations on wait time
• Write up routine maintenance and quick-turn repair orders accurately and efficiently
• Walk customers through multi-point inspection findings and recommend needed maintenance (fluids, filters, wipers, tires, batteries)
• Keep cars moving through the express bay - monitor cycle times and flag delays before they become a problem
• Communicate proactively if a vehicle needs to be routed to the main shop for larger repairs
• Build trust through clear, honest communication, even when the answer is "this can wait"

Compensation & Earning Potential

This is a performance-based position built around volume and consistency.

• Pay for this role will be $16 - $22 per hour
• Weekly pay for consistent income flow

Note: Because express work runs on volume rather than large ticket repairs, earnings potential and pay structure typically look different than a traditional advisor role - worth reflecting that in the specific number you post rather than reusing the standard advisor range.

Why Germain Subaru?

We're part of the Germain Automotive Partnership, known for developing talent, promoting from within, and giving our team the tools to succeed. You'll work in a supportive, high-volume store with a clear path to grow into a full advisor role or other opportunities within the group.

Benefits – Starting Day One

• Medical, Dental, and Vision Insurance
• 401(k) with company support
• Weekly Pay
• Paid Time Off (after 90 days)
• Life Insurance
• Short- & Long-Term Disability
• Employee Discounts
• State-of-the-art tools and technology

Ready to Keep Things Moving?

If you're organized, customer-focused, and thrive in a fast-paced environment, we want to talk to you.

Location(s)

1395 Auto Mall Drive, Columbus , Ohio 43228 , United States

Requirements

What We’re Looking For

• Prior experience as a service advisor, service consultant, or in a fast-paced customer service role (automotive experience preferred but not always required for express)
• Comfortable multitasking and keeping several repair orders moving at once
• Basic understanding of routine vehicle maintenance
• Strong communication skills - able to build trust quickly with customers who are often waiting on-site
• Organized, detail-oriented, and calm under time pressure
• ASE certification is a plus
• Bilingual is a plus
• Professional appearance and strong work ethic
• Valid driver's license required
• Must pass pre-employment screening (background, drug test, MVR)

EEO is the Law