Express Service Advisor: Fast-Paced Guest Care

Swickard Auto Group; Edmonds (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Employee vehicle discounts

Career path opportunities

Job summary

Swickard Toyota in Edmonds, WA, is seeking an Express Service Advisor to be the guest's primary contact for maintenance visits — from write-up to vehicle return — in a fast-paced express lane. You will manage a high-volume queue and clearly communicate inspection results.

The role requires a guest-first mindset, strong organization, and a calm, solution-focused approach. We offer competitive pay and comprehensive benefits in a busy Snohomish County store.

Qualifications

• Experience in guest-facing service or hospitality preferred.
• Clear communicator who stays organized in a fast lane.
• Attention to detail and realistic wait-time commitments.

Responsibilities

• Write up express service guests quickly and accurately and set expectations.
• Communicate inspection results clearly and honestly, with recommendations.
• Manage a high-volume write-up queue and keep guests informed.
• Coordinate with express technicians to maintain lane throughput.
• Handle guest questions with a solution-first approach.
• Maintain records in the DMS for every transaction.

Skills

Guest-facing service

Communication skills

Attention to detail

Time management

Valid driver's license

Tools

DMS systems

Job description

Swickard Toyota in Edmonds, WA, is seeking an Express Service Advisor to be the guest's primary contact for maintenance visits — from write-up to vehicle return — in a fast-paced express lane. You will manage a high-volume queue and clearly communicate inspection results.

The role requires a guest-first mindset, strong organization, and a calm, solution-focused approach. We offer competitive pay and comprehensive benefits in a busy Snohomish County store.