Express Service Advisor

Subaru Santa Monica; Santa Monica (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid time off and holidays

Employee vehicle discounts

Job summary

Subaru of Santa Monica is seeking an Express Service Advisor to greet guests, document vehicle needs, and communicate service findings clearly. This fast-paced role focuses on efficiency, accuracy, and exceptional guest experiences in a high-volume express lane.

The ideal candidate has guest-facing experience in automotive or service industries, strong communication, and the ability to learn service processes quickly. A clean driving record and valid license are required.

Qualifications

• Guest-facing experience in automotive service, hospitality, retail, or customer service.
• Clear, efficient communicator for busy express lane.
• Organized and accurate under pace in service documentation.
• Comfortable with DMS platforms; Reynolds & Reynolds or CDK is a plus.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet guests in the express lane and manage their service visit from write-up through vehicle return.
• Accurately document guest concerns, vehicle information, and requested services on repair orders.
• Communicate multi-point inspection findings clearly and honestly with guests.
• Coordinate with express technicians to monitor progress and manage queue flow.
• Set and meet realistic time expectations with guests and notify delays proactively.
• Process payments accurately and ensure guests understand the work performed.
• Maintain records in the DMS and uphold documentation standards.

Skills

Guest-facing communication

Fast-paced environment

Time management

Team collaboration

Tools

DMS Reynolds & Reynolds

DMS CDK

Job description

Description

Santa Monica, CA | Subaru | Express service | Quick lube | Oil change | Maintenance | Guest-facing experience required | Hospitality experience welcome | Automotive experience a plus | Los Angeles | Southern California | Veterans encouraged to apply | $22/hr

IS THIS YOU?

• You're a clear, efficient communicator who keeps guests informed, sets accurate expectations, and delivers a professional experience even during a fast-moving, high-volume shift
• You come from a guest-facing background -- hospitality, retail, customer service, or automotive -- and you thrive in an environment where pace and accuracy matter in equal measure
• You're looking for a stable hourly role at a well-established Southern California Subaru store where your communication skills and your consistency make a real difference in how guests experience their service visit

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Subaru of Santa Monica serves one of Southern California's most loyal and values-driven ownership communities. The Express Service lane is where many guests have their most frequent interaction with the dealership -- oil changes, tire rotations, filters, and multi-point inspections that keep their vehicles running and their trust in the store intact. The Express Service Advisor is the face of that experience: efficient, communicative, and genuinely focused on making each visit fast and professional.

WHAT YOU'LL DO

• Greet guests in the express lane and manage their service visit from write-up through vehicle return -- keeping the process moving efficiently and communication clear throughout
• Accurately document guest concerns, vehicle information, and requested services on repair orders
• Communicate multi-point inspection findings to guests -- presenting maintenance recommendations clearly and honestly without pressure
• Coordinate with express technicians to monitor repair progress, manage queue flow, and ensure timely vehicle completion
• Set and meet realistic time expectations with guests -- and proactively communicate any delays before they become surprises
• Process payments accurately and ensure guests leave with a clear understanding of the work performed
• Maintain accurate records in the DMS and uphold documentation standards for all express repair orders

WHAT WE'RE LOOKING FOR

• Guest-facing experience in automotive service, hospitality, retail, or a comparable fast-paced customer service environment -- required
• Automotive service advisor or express lane experience a strong plus -- not required for candidates with strong guest communication skills and the ability to learn service processes quickly
• Clear, efficient communicator -- guests in the express lane are often time-constrained and expect a fast, professional interaction from start to finish
• Organized and accurate under pace -- express service moves quickly and repair order documentation needs to be right every time
• Comfortable with DMS platforms or quick to learn them -- prior experience with Reynolds & Reynolds or CDK a plus
• Valid driver's license with a clean driving record

WHAT WE OFFER

• $22/hr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• A clear path forward -- strong express advisors at Swickard grow into full service advisor and service management roles
• Employee vehicle purchase and service discounts

WHY SUBARU OF SANTA MONICA

• Subaru's ownership base has one of the highest service retention rates in the automotive industry -- express lane guests here return consistently, which means steady volume and a familiar guest base that rewards the advisor who remembers them and takes care of them every visit
• The express lane is often a guest's most frequent touchpoint with the dealership -- the advisor who runs it well builds trust that carries into every future service visit and every vehicle purchase
• A values-driven Santa Monica community that aligns naturally with the Subaru brand -- guests here are engaged, loyal, and appreciative of a service experience that is honest and efficient
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Express Service Advisor does in every guest interaction

If you're a guest-focused communicator who thrives in a fast-paced service environment and wants to build a career in automotive at a well-run Southern California Subaru store with a loyal, community-oriented ownership base -- we'd like to meet you.