Express Service Advisor - Fast-Paced, Customer Growth

Thelen VW; Bay City, Northern (MI, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Company Match

Life Insurance

Short-Term Disability

PTO

Paid Holidays

Performance-Based Bonuses

Advancement Opportunities

Job summary

Thelen Subaru is seeking an energetic Express Service Advisor to represent the service department in our brand-new facility. You will greet customers, write repair orders, and guide them through check-in to vehicle delivery, ensuring a smooth and positive experience.

Ideal candidates are customer-focused, communicative, and comfortable with computers. Automotive knowledge is a plus, and we’ll train the right person to excel in a fast-paced environment.

Qualifications

• Energetic, customer-focused mindset essential.
• Excellent communication and customer service skills required.
• Positive, energetic attitude and strong work ethic.
• Comfortable using computers and technology; quick to learn new systems.
• Automotive knowledge is a plus; training will be provided for the right person.

Responsibilities

• Greet customers and identify service needs.
• Write and present repair orders.
• Recommend factory-scheduled maintenance and needed services.
• Communicate clearly with customers throughout the service process.
• Coordinate with technicians to ensure efficient workflow.
• Provide accurate estimates and explain recommended services.
• Maintain strong customer relationships and meet performance goals.

Skills

Customer service

Communication

Fast-paced

Computer skills

Willing to train

Job description

Thelen Subaru is seeking an energetic Express Service Advisor to represent the service department in our brand-new facility. You will greet customers, write repair orders, and guide them through check-in to vehicle delivery, ensuring a smooth and positive experience.

Ideal candidates are customer-focused, communicative, and comfortable with computers. Automotive knowledge is a plus, and we’ll train the right person to excel in a fast-paced environment.