Auto Service Advisor - Fast, Friendly Customer Care

Stocker Chevrolet Inc; State College, Northern (Centre County, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Stocker Chevrolet Inc. is seeking a Subaru Express Service Advisor to deliver quick, friendly service for customers. You will greet clients, explain repairs, and coordinate with technicians to ensure timely completion, while maintaining clear records and high satisfaction.

The role offers opportunities for upselling appropriate services and ongoing training. We value strong communication, organization, and a professional appearance, with a focus on safety and efficient operations in a fast-paced

Qualifications

• Listen to customers and discuss needed service maintenance.
• Present multipoint vehicle inspection results to customers.
• Verify warranty, insurance or contract coverage for service.
• Calculate and provide customers with an estimate of expenses.
• Explain process to clients so they understand what to expect during service.
• Record information from each visit in the dealership system.
• Draft repair order with complete gathered information.
• Collaborate with supervisors, technicians and team for timely resolutions.

Responsibilities

• Greet customers promptly and professionally, assess their service needs.
• Explain service recommendations and provide accurate estimates of costs and timeframes.
• Coordinate with technicians to ensure timely completion of services.
• Maintain clear communication with customers regarding service progress.
• Document all customer interactions and service details in the system.
• Upsell additional services when appropriate based on customer needs.
• Ensure customer satisfaction by delivering exceptional service and follow-up.
• Adhere to safety and operational procedures within the service department.

Skills

Communication skills

Interpersonal skills

Explain tech info

Organizational skills

Driver's license

Professional appearance

Fast-paced work

Automotive customer service

Job description

Stocker Chevrolet Inc. is seeking a Subaru Express Service Advisor to deliver quick, friendly service for customers. You will greet clients, explain repairs, and coordinate with technicians to ensure timely completion, while maintaining clear records and high satisfaction.

The role offers opportunities for upselling appropriate services and ongoing training. We value strong communication, organization, and a professional appearance, with a focus on safety and efficient operations in a fast-paced