Express Lube Service Advisor

Stocker Chevrolet Inc; State College, Northern (Centre County, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Stocker Chevrolet Inc. is seeking a Subaru Express Service Advisor to deliver quick, friendly service for customers. You will greet clients, explain repairs, and coordinate with technicians to ensure timely completion, while maintaining clear records and high satisfaction.

The role offers opportunities for upselling appropriate services and ongoing training. We value strong communication, organization, and a professional appearance, with a focus on safety and efficient operations in a fast-paced

Qualifications

• Listen to customers and discuss needed service maintenance.
• Present multipoint vehicle inspection results to customers.
• Verify warranty, insurance or contract coverage for service.
• Calculate and provide customers with an estimate of expenses.
• Explain process to clients so they understand what to expect during service.
• Record information from each visit in the dealership system.
• Draft repair order with complete gathered information.
• Collaborate with supervisors, technicians and team for timely resolutions.

Responsibilities

• Greet customers promptly and professionally, assess their service needs.
• Explain service recommendations and provide accurate estimates of costs and timeframes.
• Coordinate with technicians to ensure timely completion of services.
• Maintain clear communication with customers regarding service progress.
• Document all customer interactions and service details in the system.
• Upsell additional services when appropriate based on customer needs.
• Ensure customer satisfaction by delivering exceptional service and follow-up.
• Adhere to safety and operational procedures within the service department.

Skills

Communication skills

Interpersonal skills

Explain tech info

Organizational skills

Driver's license

Professional appearance

Fast-paced work

Automotive customer service

Job description

Description

Subaru Express Service Advisor

We are seeking a dedicated and customer-focused Subaru Express Service Advisor to join our dynamic service team. In this role, you will serve as the primary point of contact for customers seeking quick and efficient vehicle service, ensuring a seamless and positive experience. If you have excellent communication skills and a passion for automotive service.

Key Responsibilities:

- Greet customers promptly and professionally, assessing their vehicle service needs

- Explain service recommendations and provide accurate estimates of costs and timeframes

- Coordinate with technicians to ensure timely completion of services

- Maintain clear communication with customers regarding service progress and any additional needs

- Document all customer interactions and service details accurately in the system

- Upsell additional services when appropriate, based on customer needs and vehicle condition

- Ensure customer satisfaction by delivering exceptional service and follow-up

- Adhere to all safety and operational procedures within the service department

Skills and Qualifications:

- Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred

- Strong communication and interpersonal skills

- Ability to explain technical information clearly and effectively

- Excellent organizational and multitasking abilities

- Valid driver’s license

- Professional appearance and positive attitude

- Ability to work efficiently in a fast-paced environment

Join our team and enjoy a collaborative work environment that values growth, integrity, and customer satisfaction. We offer competitive compensation, ongoing training, and opportunities for career advancement within our dealership.

Requirements

• Listen to customers’ and discuss needed service maintenance
• Present multipoint vehicle inspection results to customers.
• Verify warranty, insurance or contract coverage for service
• Calculate and provide customer with an estimate of these expenses for needed services
• Explain process to clients so they understand what to expect and with their automobile service
• Record information gathered from each visit in appropriate database
• Draft order for repair with all information that has been gathered outlined clearly
• Work with supervisors, Technicians and the rest of team to provide a positive and expedient resolution for clients.