Express Service Advisor — Fast-Paced Auto Care & Growth

Ed Morse; Sherman (TX); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

401K with company match

Competitive health benefits

Vacation pay & paid holidays

Employee Purchase Program

Community involvement (Ed Morse Cares)

Job summary

Ed Morse Automotive Group is seeking a Quick Lane/Express Advisor to join our team. In this role you will be the primary contact for customers in the express lane, guiding maintenance services and minor repairs with a strong emphasis on customer satisfaction.

You will work closely with the Service Manager, sales staff, and technicians to deliver fast, accurate service. The ideal candidate communicates clearly, remains professional under pressure, and delivers personalized service to our guests

Qualifications

• Must be well spoken with excellent communication skills.
• Must work efficiently in a fast-paced environment.
• Provide exceptional, personalized service to guests and community.
• Maintain a positive, sincere, and professional demeanor.

Responsibilities

• Serve as the main contact between the dealership and customers in express lane service.
• Provide customer satisfaction through routine maintenance and minor repairs.
• Collaborate with Service Manager, sales, and technicians to coordinate service.
• Perform oil changes, tire rotations and other express lane duties as needed.
• Greet customers warmly and listen to reasons for their visit.
• Offer diagnostic recommendations and accurate estimates for services.
• Ensure high-quality service with a focus on customer care.

Skills

Communication skills

Customer service oriented

Job description

Ed Morse Automotive Group is seeking a Quick Lane/Express Advisor to join our team. In this role you will be the primary contact for customers in the express lane, guiding maintenance services and minor repairs with a strong emphasis on customer satisfaction.

You will work closely with the Service Manager, sales staff, and technicians to deliver fast, accurate service. The ideal candidate communicates clearly, remains professional under pressure, and delivers personalized service to our guests