Automotive Quick Lane/Express Advisor

Ed Morse; Sherman (TX); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

401K with company match

Competitive health benefits

Vacation pay & paid holidays

Employee Purchase Program

Community involvement (Ed Morse Cares)

Job summary

Ed Morse Automotive Group is seeking a Quick Lane/Express Advisor to join our team. In this role you will be the primary contact for customers in the express lane, guiding maintenance services and minor repairs with a strong emphasis on customer satisfaction.

You will work closely with the Service Manager, sales staff, and technicians to deliver fast, accurate service. The ideal candidate communicates clearly, remains professional under pressure, and delivers personalized service to our guests

Qualifications

• Must be well spoken with excellent communication skills.
• Must work efficiently in a fast-paced environment.
• Provide exceptional, personalized service to guests and community.
• Maintain a positive, sincere, and professional demeanor.

Responsibilities

• Serve as the main contact between the dealership and customers in express lane service.
• Provide customer satisfaction through routine maintenance and minor repairs.
• Collaborate with Service Manager, sales, and technicians to coordinate service.
• Perform oil changes, tire rotations and other express lane duties as needed.
• Greet customers warmly and listen to reasons for their visit.
• Offer diagnostic recommendations and accurate estimates for services.
• Ensure high-quality service with a focus on customer care.

Skills

Communication skills

Customer service oriented

Job description

Overview

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking a Quick Lane/Express Advisorto join our Ed Morse team.

Responsibilities

• Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles in the express lane
• The goal is to provide customer satisfaction, routine maintenance and minor replacements in a fast-paced environment
• Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
• Work directly with team to complete oil changes, tire rotations and other duties as needed in the quick lane
• Promptly meet and greet service customers warmly and be the perfect host
• Listen to customer's reason(s) for bringing their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customer's concerns
• Provide accurate estimates for all the services or repairs recommended

Qualifications

• Candidates must be well spoken, have excellent communication skills.
• Work efficiently in a high-speed environment
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
• Maintain a customer satisfaction rating above zone average.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Term Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training