Express Service Advisor - Fast Lane Maintenance & Growth

Ed Morse Automotive Group; Sherman (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Uncapped earning potential

401K with company match

Health Benefits: Medical, Dental, Vis​

Supplemental Insurance options

Life Insurance, Short-Term Disability

Long-Term Disability

Employee Assistance Program

Wellness Program

Vacation Pay

Sick Pay

Six Paid Holidays

Employee Purchase Program

Referral Program

Ed Morse Cares community involvement

Opportunities across 30+ brands

Ongoing Education

Job summary

Ed Morse Automotive Group is seeking a Quick Lane/Express Advisor to serve as the primary contact for customers in the express lane during repair and maintenance visits. You will drive customer satisfaction by performing routine services in a fast-paced setting and by accurately estimating needs.

You will collaborate closely with the Service Manager/Director, sales managers, technicians and group leaders to ensure smooth operations and a positive guest experience in our multi-brand dealership

Qualifications

• Well-spoken with excellent communication skills.
• Ability to work efficiently in a high-speed environment.
• Provide exceptional, personalized service to guests and community.

Responsibilities

• Be the principal contact between the dealership and customer for repair and maintenance service in the express lane.
• Provide customer satisfaction through routine maintenance and minor replacements in a fast-paced environment.
• Collaborate with the Service Manager/Director, sales managers, group leaders and technicians to support service operations.
• Perform oil changes, tire rotations and other duties in the quick lane.
• Greet service customers warmly and be a helpful host.
• Listen to customers' reasons for visiting and offer diagnostic services or repairs accordingly.
• Provide accurate estimates for services or repairs recommended.

Skills

Communication skills

Customer service

Fast-paced environment

Sincerity & courtesy

Job description

Ed Morse Automotive Group is seeking a Quick Lane/Express Advisor to serve as the primary contact for customers in the express lane during repair and maintenance visits. You will drive customer satisfaction by performing routine services in a fast-paced setting and by accurately estimating needs.

You will collaborate closely with the Service Manager/Director, sales managers, technicians and group leaders to ensure smooth operations and a positive guest experience in our multi-brand dealership