Express Service Advisor

Visionary Automotive Group; Englewood (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

Visionary Automotive Group in Englewood, CO is seeking an Express Service Advisor to be the main liaison between customers and our express service team. You will assist customers with vehicle maintenance needs, provide accurate service recommendations, and coordinate to deliver high-quality service efficiently.

This is a fast-paced role requiring outstanding communication skills, a passion for cars, and a commitment to customer satisfaction as the top priority.

Qualifications

• Customer-focused with strong communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Authorized to work in the United States.
• Valid in-state driver's license with safe driving record.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Identify service needs by listening and inspecting vehicles.
• Provide clear maintenance recommendations and explain procedures.
• Prepare work orders and coordinate workflow with the express team.
• Keep customers updated on status and price.
• Promote additional services to enhance vehicle performance.

Skills

Customer service

Communication

Multitasking

Fast-paced environment

Job description

Description

We are seeking a dynamic and customer-focused Express Service Advisor to join our automotive team. In this role, you will be the key liaison between our customers and our service technicians, ensuring that every visit is a seamless and positive experience. You will assist customers with their vehicle maintenance needs, provide accurate service recommendations, and coordinate with the express service team to deliver high-quality service efficiently.

This is an excellent opportunity for someone with a passion for cars, outstanding communication skills, and a desire to work in a fast-paced environment where customer satisfaction is the top priority.

Responsibilities

• Greet customers promptly and professionally upon their arrival.
• Identify vehicle service needs by listening to customers and conducting walk-around inspections.
• Provide clear and accurate service recommendations and explain maintenance procedures.
• Prepare work orders for the express service team and coordinate workflow to ensure timely completion.
• Keep customers informed of their vehicle's status and address any questions or concerns.
• Conduct final checks on completed vehicles to ensure quality and customer satisfaction.
• Promote additional services or products that enhance vehicle performance.
• Maintain a clean and organized work environment, adhering to all company policies and safety regulations.

Requirements

• Must be at least 18 years of age
• Valid in-state driver's license and have and maintain an acceptable, safe driving record
• Able to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States
• Strong customer service and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Previous experience in the automotive industry or service advising is a plus, but not required.