Express Service Advisor — Drive Customer Delight

Dch-Auto-Group; New Brunswick (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short & Long-Term Disability

Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Job summary

DCH Brunswick Toyota is seeking an Express Service Advisor to greet customers, assess vehicle concerns, and coordinate with technicians for efficient service. The role emphasizes clear communication and accurate service estimates in a fast-paced shop.

Ideal candidates have prior service-advisor experience, strong customer focus, and comfort explaining technical details. Bilingual abilities are preferred, and CDK familiarity is a plus. Benefits and competitive pay offered.

Qualifications

• High School diploma or equivalent; 18+ years old.
• Bilingual preferred; focus on customer satisfaction.
• Experience as Service Advisor/Service Writer.
• Strong verbal and written communication; explain technical terms clearly.
• CDK experience is a plus.

Responsibilities

• Greet customers and assess vehicle performance concerns or service requests.
• Write repair orders and develop clear, accurate service estimates.
• Communicate needs and recommendations between customers and technicians.
• Partner with technicians to explain inspection results and maintenance needs.
• Verify warranty and service contract coverage when applicable.
• Communicate service updates, completion times, and pricing.
• Recommend additional maintenance or repairs based on inspections.
• Maintain accurate customer and service records in dealership systems.
• Keep customers informed of service specials and value-added offerings.

Skills

Bilingual

Service Advisor

Customer focus

Verbal communication

Written communication

CDK experience

Education

High school diploma or equivalent

Tools

CDK

Job description

DCH Brunswick Toyota is seeking an Express Service Advisor to greet customers, assess vehicle concerns, and coordinate with technicians for efficient service. The role emphasizes clear communication and accurate service estimates in a fast-paced shop.

Ideal candidates have prior service-advisor experience, strong customer focus, and comfort explaining technical details. Bilingual abilities are preferred, and CDK familiarity is a plus. Benefits and competitive pay offered.