Express Service Advisor - Customer-First Auto Service

Hewlett Auto Group; Georgetown (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

401K with company match

Paid vacation and holidays

Employee discounts on services

Employee vehicle purchase program

Employee assistance program

Training and career growth

Job summary

Hewlett Volkswagen in Georgetown, TX is seeking an Express Service Advisor with a strong customer service background. You will greet customers, outline service needs, and provide cost estimates while coordinating with technicians to ensure timely, accurate updates.

CDK experience is a plus and bilingual abilities are valued. We are a family-owned dealership offering competitive pay and comprehensive benefits.

Qualifications

• Exceptional customer service skills.
• Ability to multi-task and work in a fast-paced environment.
• Self-motivated and enthusiastic presence in a team environment.
• Valid driver's license and good driving record.
• Strong work ethic.

Responsibilities

• Promptly meet and greet customers on the service drive in a friendly and professional manner.
• Represent the dealership in a positive manner; providing exceptional personalized service to our customers.
• Properly greet and assist all customers calling the dealership regarding service needs.
• Clearly outline customer needs on the repair order with efficiency/accuracy.
• Research vehicle service history, inspect the vehicle, and recommends additional needed services.
• Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle.
• Provide a complete and accurate written cost estimate for labor and parts.
• Establish a "promise time" and follow up as needed.
• Effectively communicate with the technicians working on the customer's vehicle.
• Monitor the progress of the vehicle throughout the visit; keeping the customer informed of the status of their vehicle.
• During the service visit and once completed, meet with the customer and thoroughly review the work performed.
• Obtain necessary payment and signatures from the customer.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Maintain the highest customer service standards.

Skills

Customer service

Multi-tasking

Team player

Strong work ethic

Valid driver’s license

Good driving record

Bi-lingual

Communication

Tools

CDK experience

Job description

Hewlett Volkswagen in Georgetown, TX is seeking an Express Service Advisor with a strong customer service background. You will greet customers, outline service needs, and provide cost estimates while coordinating with technicians to ensure timely, accurate updates.

CDK experience is a plus and bilingual abilities are valued. We are a family-owned dealership offering competitive pay and comprehensive benefits.