Automotive Service Advisor: Customer-Centric Car Care

hendrick; Concord (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

Hendrick Toyota Concord is seeking an experienced Service Advisor to identify and document service needs and to schedule repairs and maintenance. You will work with technicians to determine required maintenance and advise customers on necessary services.

The role requires strong customer service and organizational skills, the ability to compute costs and enter accurate estimates, and adherence to safety and dealership standards.

Qualifications

• Experience in automotive or customer service industries.
• Working knowledge of mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.
• Valid driver's license required.

Responsibilities

• Work with customer and technician to identify required maintenance.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Enter itemized estimate on service order and explain estimate to customer.
• Schedule appointments with customer.
• Maintain CSI at or above Company standards.
• Maintains an organized, clean and safe work area.

Skills

Customer service

Interpersonal skills

Organizational skills

Microsoft Office

Dealership Management System

Education

High School Diploma

GED

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Toyota Concord is seeking an experienced Service Advisor to identify and document service needs and to schedule repairs and maintenance. You will work with technicians to determine required maintenance and advise customers on necessary services.

The role requires strong customer service and organizational skills, the ability to compute costs and enter accurate estimates, and adherence to safety and dealership standards.